Process & Data Analyst: Visa sponsorship

University of Glasgow

Job Purpose
Reporting to the Head of Process Improvement and working with fellow members from the Transformation Team and project teams from across the University, the Process Analyst will support process diagnostics and process re-design for in-flight programmes of change. These programmes are designed to transform our staff and student experience through process improvement.
Utilising their knowledge and experience of process improvement techniques the Process Analyst will diagnose and document existing processes and work together with the project delivery team to redesign better and more efficient processes. They will focus on improving individual ways of working to improve service for our students and staff.
Main Duties and Responsibilities
1. To support the identification, documentation, and diagnosis of existing processes and the design of to-be processes that will improve efficiency and/or effectiveness within the service area.
2. To lead business improvement workshops and go-see activities to understand existing process performance, ensuring processes are appropriately documented and understood across teams.
3. A key contributor and facilitator able to utilise process improvement methodologies to assess the as-is capability of a process as well as utilising improvement techniques to eliminate waste and create processes meeting our customer needs.
4. Ability to identify pain points and suggest improvements to existing practices and processes that eliminate root cause issues.
5. Ability to collect, assess, and utilise data to quantify and understand root cause issues. Ability to create actionable insight from data.
6. Ability to identify quantifiable and qualitative benefits from process improvement efforts and suggest practical solutions to measure the impact delivered.
7. Key contributor to the change management process, engaging with teams and individuals who work across processes today. Helping others understand the need for change and the benefits that process improvement and problem-solving can bring.
Knowledge, Qualifications, Skills and Experience
A1 Ability to demonstrate the competencies required to undertake the duties associated with this level of post having acquired the necessary knowledge and skills in a similar or number of different roles. Or: Scottish Credit and Qualification Framework level 9, (Ordinary Degree, Scottish Vocational Qualification level 4), or equivalent (including professional accreditation with relevant formal training) in disciplines such as IT, Management or HR, and personal development in a similar or related role(s).
A2 Demonstrable knowledge and understanding of process improvement tools and techniques.
B1 Relevant Technical Process Improvement Qualifications (e.g. any level of Lean/Sigma Accreditation).
B2 Understanding of Higher Education organisations, purpose, infrastructure.
C1 Effective communication and influencing skills, both verbal and written, to interact effectively with a range of colleagues and line managers. Able to collaborate effectively across diverse teams to communicate project information.
C2 Credible with ability to influence and persuade others and line managers of appropriate courses of action in change.
C3 Excellent organisational and planning skills.
C4 Strong analytical abilities to collate and assess data and apply effective evidence-based approaches to decision-making.
C5 Use initiative to resolve issues, maintain progress and drive process improvement efforts to a conclusion.
C6 Knowledge of Microsoft Office tools – Word, Excel, Project, PowerPoint, Visio and other related software applications.
C7 Successful track record of working across a wide range of internal stakeholders and teams.
C8 Management report writing and data analysis.
C9 Successful track record of facilitation skills and practical application of process improvement tools in individual and group settings.
D1 Data collation and or data mining skills.
D2 Change management skills.
E1 Experience working within an improvement and project environment within the private/public sector, demonstrable track record of creating and embedding process improvement success.
E2 Experience of being part of business change projects involving multiple stakeholders, leading on individual improvements.
E3 Experience of working with significant teams containing experienced professionals.
E4 Experience of successful utilising multiple process improvement methodologies with proven benefits and impacts.
F1 Experience in working in Higher Education Sector.
F2 Commercial acumen including the development of project benefits.
F3 Experience of effective project and programme communications.
F4 Experience training others in business improvement skills and techniques.
Terms and Conditions
Salary will be Grade 7, £39,347 – £44,263 per annum.
This post is full time (35 hours p/w) and open ended. Relocation assistance will be provided where appropriate.
The University of Glasgow has a responsibility to ensure that all employees are eligible to live and work in the UK. If you require a Skilled Worker visa to work in the UK, you will be required to meet the eligibility requirements of the visa route to be assigned a Certificate of Sponsorship.
Please note that this post may be eligible to be sponsored under the Skilled Worker visa route if tradeable points can be used under the Skilled Worker visa rules. For more information please visit:
As part of Team UofG you will be a member of a world changing, inclusive community, which values ambition, excellence, integrity and curiosity.
As a valued member of our team, you can expect:
1 A warm welcoming and engaging organisational culture, where your talents are developed and nurtured, and success is celebrated and shared.
2 An excellent employment package with generous terms and conditions including 41 days of leave for full time staff, pension – pensions handbook, benefits and discount packages.
3 A flexible approach to working.
4 A commitment to support your health and wellbeing, including a free 6-month UofG Sport membership for all new staff joining the University
We believe that we can only reach our full potential through the talents of all. Equality, diversity and inclusion are at the heart of our values. Applications are particularly welcome from across our communities and in particular people from the Black, Asian and Minority Ethnic (BAME) community, and other protected characteristics who are under-represented within the University. Read more on how the University promotes and embeds all aspects of equality and diversity within our community
We endorse the principles of Athena Swan and hold bronze, silver and gold awards across the University.
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