About Us: Razorpoint is a specialist technology recruitment company dedicated to solving the diversity problem in tech. We source hard-to-find talent in the UK and overseas, educate companies, and mentor tech professionals. Our clients range from small and innovative startups to large corporates in finance.

Job Title: IT Support Specialist
Location: Fully Remote
Type: Full-Time
Salary: Competitive

About the Company:
Razorpoint is at the forefront of revolutionizing the tech industry by fostering innovation, delivering exceptional service, and upholding the highest standards of integrity. Join our dynamic team and contribute to shaping the future of technology.

Position Overview:
We are looking for a dedicated IT Support Specialist to join our team. The ideal candidate will have a strong technical background, excellent problem-solving skills, and a passion for helping others. As an IT Support Specialist at Razorpoint, you will provide critical support to our internal teams and clients, ensuring smooth and efficient operation of IT systems and services.

Key Responsibilities:

• Provide remote IT support to employees and clients, troubleshooting hardware and software issues.
• Install, configure, and maintain operating systems, software applications, and network devices.
• Monitor and respond to support tickets in a timely manner, escalating issues as necessary.
• Assist with the setup and maintenance of user accounts, permissions, and passwords.
• Ensure all systems are up to date with the latest security patches and updates.
• Collaborate with other IT team members to resolve complex technical issues.
• Document support procedures and create user guides to enhance internal knowledge.

Skills:

• Proven experience as an IT Support Specialist or similar role.
• Strong knowledge of Windows and macOS operating systems.
• Familiarity with network protocols and troubleshooting techniques.
• Proficiency in using remote support tools and software.
• Excellent communication skills, both written and verbal.
• Ability to work independently and manage multiple tasks simultaneously.

Preferred Skills:

• Experience with cloud services such as AWS, Azure, or Google Cloud.
• Understanding of cybersecurity principles and best practices.
• Familiarity with ITIL framework and ticketing systems like Jira or ServiceNow.
• Knowledge of scripting languages such as PowerShell or Bash.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional growth and skill development.
• Collaborative work environment that encourages innovation.
• Mentorship from experienced professionals in the industry.

If you are a skilled IT Support Specialist looking to make an impact in the tech industry, we invite you to join our team at Razorpoint. Apply now to be part of shaping the future of technology!

Job Type: Full-time

Pay: £35,000.00 per year

Additional pay:

• Bonus scheme
• Yearly bonus

Benefits:

• Company pension
• Cycle to work scheme
• Employee discount
• Employee mentoring programme
• Gym membership
• Health & wellbeing programme
• Housing allowance
• Life insurance
• On-site gym
• On-site parking
• Paid volunteer time
• Private dental insurance
• Sick pay
• Transport links
• UK visa sponsorship
• Unlimited paid holidays
• Work from home

Schedule:

• Flexitime
• Monday to Friday