Customer Service Manager: Visa sponsorship

Town Autos Ltd

Job Summary:We are seeking a Customer Service Manager to lead our customer service team in delivering exceptional service to our diverse client base. The successful candidate will oversee the day-to-day operations of the customer service department, ensuring high standards of service delivery and customer satisfaction.Responsibilities:- Supervise and support a team of customer service representatives- Communicate with customers to address inquiries, complaints, and feedback effectively- Manage escalated customer issues and provide timely resolutions- Analyse customer service data to identify trends and areas for improvement- Lead by example, providing guidance and support to team members- Ensure compliance with company policies and proceduresSkills:- Excellent command of English and Spanish languages- Strong leadership skills with the ability to motivate and inspire a team- Multilingual proficiency to assist customers from various backgrounds- Proficient in analysing customer service metrics and implementing improvements- Ability to manage multiple tasks efficiently and prioritise workloadBenefits:- Competitive salary based on experience- Opportunities for career development and progression within the company- Pension scheme available for all employees- Paid holiday leaveRequirements:- Previous experience in a customer service management role is preferred- Proven ability to effectively communicate in English and Spanish- Strong analytical skills to assess customer service performance data- Leadership qualities to inspire and guide a team of representatives

Job Types: Full-time, Permanent

Pay: £35,000.00-£40,000.00 per year

Benefits:

  • Company pension
  • Employee discount
  • Free parking
  • On-site parking
  • UK visa sponsorship

Schedule:

  • Day shift
  • Flexitime
  • Monday to Friday
  • Weekend availability

Supplemental pay types:

  • Performance bonus

Experience:

  • Customer Service: 2 years (preferred)

Work Location: In person

To apply for this job please visit www.glassdoor.co.uk.