Guests Services Manager – Nights (Sponsorship Available)

Holiday Inn Aberdeen

Full job description

Job Ref: CG11038
Branch: Holiday Inn Aberdeen – West
Location: Holiday Inn Aberdeen – West, Westhill
Salary/Benefits: Great Salary + Cairn Staff Rate + Other Benefits!
Contract type: Permanent
Hours: Full Time
Hours per week: 45
Posted date: 19/11/2024
Closing date: 21/12/2024


Working with us provides great benefits, including:

  • Access your pay as you earn it through our financial wellbeing platform ‘Wagestream,’ a tool that lets you track your earnings in real-time, access a percentage of your pay as you earn it, learn easy tips for managing your money and save straight from your pay into pots for the future.
  • Discounted Hotel Stays across our UK sites, and if you work for a branded venue, around the World!
  • 50% off Food Beverage at all our Hotels FB Venues
  • Spa Discounts at our venues with a Spa
  • Retail, Cinema Leisure Discounts
  • Development Opportunities via our ‘Grow with us’ initiative, including Apprenticeship opportunities, our Development Programmes, and more!
  • Monthly ‘Star of the Month’ Awards
  • Long-service Awards, that start after 1 year of service
  • ‘Recommend a Friend’ Incentive – Be rewarded for referring someone you know!
  • Access to a confidential ‘Employee Assistance Programme (EAP)’ available 24/7, 365 days per year.
  • Pension Scheme
  • Other incentive programmes that run throughout the year

About the role…

You will be responsible for welcoming guests and customers to the hotel, checking them in and making any reservation changes as required.
You will also undertake night security checks around the hotel, basic cleaning and laundry duties and ensure a full handover to the morning porter/DM or receptionist. You will need to be confident with handling cash/credit transactions and cash reconciliation. You will be responsible for setting up and taking down meeting and conference rooms to the required standards. We believe our people are the key to excellent service delivery and our success depends on them.

About you…

The successful candidate will have previous experience ideally within a hotel environment with an outgoing personality, excellent communication skills and excellent command of the English language. Ideally you will have knowledge of Opera.

About us…

At Cairn Group we’re ambitious. With a varied and extensive UK portfolio of hotels, bars and restaurants in our portfolio, we’re focused on continual growth and are in it for the long haul. We are a family owned business with family values at our core, with a growing team and sites UK wide.

#INDLP

Holiday Inn Aberdeen West hotel provides modern, stylish accommodation that is just 20 minutes from Aberdeen city centre and 10 minutes from Aberdeen Airport.
We offer the very best in standards and facilities that you would only expect from a 4* hotel, guests can relax in any one of our 86 beautifully appointed bedrooms complete with a flat-screen TV and complimentary Wi-Fi access, and with Luigi’s Restaurant, The Glentanar Lounge and Scot’s Corner Pub.

Benefits:
Cairn Group Staff Discount Scheme
Retail and travel discounts
Recruit a friend Scheme
Induction and training programme
Star of the Month Golden Ticket Award
Pension scheme
Cairn Academy’ Training Development Opportunities
Uniform
Cycle 2 work scheme*
IHG Staff Rate Scheme
IHG Friends Family Rate
Free Use of Gym
(* Applies to positions above minimum wage)

To apply for this job please visit uk.indeed.com.