
Elite Hotels
This role is the strategic business leader responsible for all Conference and banqueting operations, with additional responsibilities for overseeing all Food & Beverage services throughout the Hotel operation. To ensure all Food & Beverage outlets are profitable through effective revenue generation, cost control and positive Guest satisfaction.
- Ensure the smooth and efficient running of Conference and Banqueting events to deliver a superlative Guest experience through forward planning and operational organisation.
- Oversee all Food & Beverage Services throughout the hotel operation to ensure consistency of operating standards, multi-skilling of service personnel and cross-department integration
- Liaise with and assist Event Organisers
- Create an engaging environment for the Food & Beverage Service team by motivating them through recognition, reward, training and development, with a strong focus on retention.
- Ensure the Conference & Banqueting team are highly trained, certified and equipped to effectively carry out their responsibilities.
- Provide mentoring, coaching and regular feedback to manage conflict and improve performance.
- Standard of personal presentation to be beyond reproach at all times including the wearing of designated uniform.
- Act as a Sales ambassador and lead by example in promoting a positive Sales culture and Guest experience throughout the business that in turn maximises the average spend per customer.
- Develop and implement strategies to enhance Guest satisfaction and loyalty.
- Monitor the Conference & Banqueting division’s performance and service standards by analysing Guest feedback and initiate corrective action as needed.
- Address Guest concerns promptly and with empathy, solicit feedback and build relationships to continually improve Guest satisfaction.
- As and when required by the General Manager or their designated Deputy, carry out the role of Host/Duty Manager in accordance with the standards laid down by the Hotel
- Financial Management & Business Development
- Take ownership for controlling operating expenses ensuring budgets, financial targets and objectives are met.
- Possess comprehensive knowledge of budgeted requirements for the Conference and Banqueting division and adhere to achieving these with a pro-active approach to labour and cost control.
- In conjunction with the General Manager, the Deputy General Manager and Finance Manager, monitor the division’s financial performance and initiate corrective action as needed.
- Collaborate with all Food & Beverage departments to identify and maximise sales opportunities that enhance overall revenues for the hotel.
- Ensure the security of all credit and financial transactions across Conference & Banqueting, continually reviewing and adjusting procedures as necessary.
We are able to offer a certificate of sponsorship for those applicants who are outside of the UK or wish to transfer their certificate from their current employer.
At Elite Hotels we have a single minded & unwavering goal to make every visit to our hotels a positive experience that customers feel compelled to talk about.
To apply for this job please visit careers.elitehotels.co.uk.