We are looking for an exceptional Customer Support Specialist

Are you a customer-focused professional, ready to bring your energy and expertise to a growing engineering company? If delivering exceptional service is your forte, this could be the ideal role for you.

As a leading provider of Electrical and Mechanical Maintenance Services with over 25 years of industry experience, we operate one of the UK’s largest repair workshops, representing a £3m investment. With continued growth, we are seeking a motivated Customer Support Specialist to strengthen our team.

Key Benefits:

· Attractive pay and a contributory pension scheme

· 25 days holiday plus bank holidays

· Comprehensive training and development opportunities

· Access to PERKBOX, free annual medical check-ups, flu vaccinations, and PPE where needed

· Free on-site parking and an Employee Assistance Program for wellbeing support

Role Overview: In this key position, you’ll enhance customer confidence and drive revenue growth by actively engaging with existing clients. Using telephone-based outreach and supported by marketing efforts, you’ll cultivate relationships that reflect our commitment to high standards and service excellence.

Responsibilities:

· Drive sales growth across our service portfolio from existing clients

· Execute marketing initiatives as directed by the General Manager

· Prepare and distribute marketing materials to engage with clients

· Identify and develop customer needs, scheduling appointments where necessary

· Track and enhance revenue from existing accounts, maximising customer retention

· Provide exceptional customer service, using CRM tools to document interactions

· Produce regular activity reports to demonstrate engagement and results

Ideal Candidate:

· Prior experience in a customer support role

· Strong communicator, someone who enjoys speaking to customers and building relationships

· Engineering knowledge advantageous but not essential

If you are passionate about providing exceptional customer service and thrive in a fast-paced environment, we invite you to apply for the Customer Specialist position today!

Job Type: Full-time

Pay: £30,000.00-£40,000.00 per year

Benefits:

• Company pension
• Free flu jabs
• Health & wellbeing programme
• Life insurance
• On-site parking
• UK visa sponsorship

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Manchester, M32 0ZF: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Application deadline: 30/11/2024
Expected start date: 16/12/2024