Overview
We are seeking a Customer Service Supervisor to join our team and oversee the daily operations of our customer service department. The ideal candidate will have strong communication skills, be proficient in English and Spanish, and possess excellent leadership abilities.

Responsibilities
– Manage a team of customer service representatives
– Ensure high-quality customer service delivery
– Analyse customer service data to improve processes
– Handle escalated customer inquiries and complaints
– Monitor team performance and provide feedback
– Develop and implement training programs for staff
– Multilingual proficiency to assist customers in English and Spanish

Qualifications
– Previous experience in a supervisory or managerial role
– Strong leadership skills with the ability to motivate a team
– Excellent communication skills in English and Spanish
– Ability to analyse data and identify areas for improvement
– Proven track record in providing exceptional customer service

If you are a proactive individual with a passion for delivering outstanding customer service, we invite you to apply for this exciting opportunity as a Customer Service Supervisor.

Job Type: Full-time

Pay: From £38,700.00 per year

Additional pay:

• Performance bonus

Benefits:

• Language training provided
• UK visa sponsorship

Schedule:

• Monday to Friday

Experience:

• Retail sales: 2 years (preferred)
• Customer Service: 1 year (preferred)

Work Location: In person

Application deadline: 25/08/2024
Reference ID: Customer Service Supervisors